At GRYND, we value your privacy and are committed to protecting your personal information. Any data collected through our website is handled securely, responsibly, and in accordance with this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information necessary to process your purchases, provide our services, and communicate with you, including:
* Name
* Email address
* Phone number
* Shipping and delivery address
* Order and transaction details
* Any additional information required to process and fulfil your order
WEBSITE USAGE INFORMATION
We may collect basic information about how you interact with our website, including pages visited, browsing activity, device information, and preferences. This helps us understand how our website is used, improve its functionality, and provide a better overall customer experience.
HOW WE USE YOUR INFORMATION
We use your personal information to process and fulfil orders, arrange shipping and delivery, provide order updates, respond to inquiries, and support your overall experience with GRYND.
SHARING YOUR INFORMATION
We may share only the information necessary to fulfil your order with trusted third-party service providers, such as delivery partners, payment processors, and website service providers.
We do not sell, rent, or trade your personal information to third parties.
DATA PROTECTION
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure. We are committed to handling your data securely and responsibly.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfil orders, provide customer support, maintain our services, and comply with applicable legal or business requirements.
YOUR RIGHTS
You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to any applicable legal or regulatory requirements that may require us to retain certain records.
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes to our services, operations, or legal requirements. Any updates will be published on this page and will take effect once posted.
PRIVACY CONTACT
If you have any questions about this Privacy Policy or how your personal information is collected, used, or protected, please contact us at Support@grynd8.com.
Order Tracking & Updates
Once your order has been processed and handed over for delivery, tracking or delivery updates may be provided through the contact details submitted at checkout, depending on the delivery service used.
UAE Delivery Timeline
Orders within the UAE are typically delivered within 3-5 business days after the order has been processed and handed over for delivery. Delivery times may vary during public holidays, peak periods, or due to circumstances beyond our control.
Missed Deliveries
If the delivery partner is unable to reach you or complete the delivery after reasonable attempts, the order may be returned to us. Additional delivery charges may apply if the order needs to be shipped again.
Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your order.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information at checkout. If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional delivery charges may apply to resend the order.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier delays, public holidays, weather conditions, or other unexpected events. GRYND is not responsible for delays caused by the delivery provider or events outside our reasonable control.
International Shipping
GRYND ships to selected international destinations. International shipping fees are calculated based on the destination, package weight, and selected delivery service and will be displayed at checkout where available.
Duties & Import Taxes
International orders may be subject to customs duties, taxes, or other charges imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.
Eligibility for Returns & Exchanges
Items must be unused, unworn, and in their original condition. Returned items must also include the original GRYND box.
Return & Exchange Shipping Costs
If you choose to return or exchange an item due to a change of mind, color preference, or other personal reason, the customer is responsible for the return and reshipping costs. If the item received is defective, damaged, or incorrect due to an error on our side, GRYND will cover the applicable return or replacement shipping costs.
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team within 14 days of delivery and provide:
- Your order number
- The item you wish to return or exchange
- The reason for your request
We may request photos where necessary.
Return Authorization
Once your return or exchange request is approved, our customer support team will provide you with the necessary return instructions. Please do not send any item back before receiving approval and return instructions from GRYND.
Return Packaging
Returned items must be placed in the original GRYND box and securely packaged to prevent damage during transit.
Refunds
Once the returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider.
Shipping Fees on Returns
Original shipping fees are non-refundable for returns made due to a change of mind, color preference, or other personal reasons. If the return is due to a defective, damaged, or incorrect item caused by GRYND, the applicable shipping costs will be covered by GRYND.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 72 hours of delivery. Please include your order number and clear photos showing the issue. We may ask you to keep the item and its original GRYND box until the case has been reviewed. Once approved, GRYND will arrange the appropriate replacement, exchange, or refund.
Non-Returnable Items
We do not accept returns or exchanges for items that have been:
- Worn
- Used
- Washed
- Altered
- Damaged by the customer
- Returned without the original GRYND box
Personalized or custom-made items are also non-returnable unless they are defective.
Exchange Availability
Exchanges are subject to product availability. If the requested item is unavailable, you may choose another available item or request a refund in accordance with our refund policy.
International Returns
International customers may request a return or exchange in accordance with this policy. Unless the item is defective, damaged, or incorrect due to an error by GRYND, the customer is responsible for all return shipping costs and any customs duties, taxes, or fees associated with the return.